Zendesk is a customer service solution that helps businesses simplify the process of delivering customer support. It combines communication across various channels into a single platform in Freshdesk.
Zendesk
Common Zendesk Workflows
Zendesk in Improve Customer Service
With the FlowGat Zendesk integrator, users can create workflows that can be triggered by events such as new tickets opened or closed, new notes or users in Zendesk to perform actions such as closing tickets, updating ticket statuses, adding notes and more based on information from other business applications such as GitHub, QuickBooks, Slack, Asana, APIs, and 100+ other applications. Zendesk workflows created in FlowGat can connect with any other application.
Connect Zendesk with other apps in FlowGat
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Zendesk FEATURES IN FLOWGAT
Events are triggers in FlowGat that starts off a workflow process, and the FlowGat processor executes subsequent actions present in the workflow.
Events
- When a new ticket is added to a view in Zendesk
- When a new forum is added in Zendesk
- When a new group is created in Zendesk
- When a new ticket is added in Zendesk
- When a new view is created in Zendesk
- When a new user is added in Zendesk
- When a new topic in a forum is added
- When a new organization is added to Zendesk
- When there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap
Actions
- Create a new organization in Zendesk
- Attach a file to an existing ticket in Zendesk
- Add a comment to an existing ticket in Zendesk
- Update an existing organization in Zendesk
- Update an existing user in Zendesk
- Create a new ticket in Zendesk
- Create a new user in Zendesk
- Update an existing ticket status in Zendesk
Frequently asked questions
With FlowGat, you can design workflows to integrate different applications used in your businesses processes. FlowGat has a simple drag-and-drop interface that allows users to build simple and complex workflows with zero code to automate or streamline their processes end-to-end.
Compared to other products in the market, FlowGat offers you the flexibility of installing on your desktop, on your own on-premise or cloud server or our own servers, making it very affordable for most clients. No more unpredictable monthly costs, or limited automation processes. You only pay for what you use.
Absolutely not! FlowGat was designed to be a workflow designer for everyone. You can build workflow processes that connects 100+ apps supported by FlowGat, and even your own line-of-business application. FlowGat provides you with an intuitive platform to build simple and complex workflows and drive efficiency and greater productivity in your business.
Yes, your data is very secure. FlowGat encrypts all the information it collects for connecting to applications in your workflow. Unlike other products, you can have your own instance of FlowGat which means your data will never leave the walls of your organization.
Yes, absolutely. FlowGat offers various models such IAAS, PAAS , SAAS and on-premise service. You can choose what works best for you based on your specific workflows and business needs.
Contact out technical sales team using the button below for us to understand your specific business needs, provide you with a sandbox if needed and you can start automating.
