Freshdesk is a help desk and customer service solution that helps companies simplify the process of delivering customer support. It combines communication across various channels into a single platform in Freshdesk.
Freshdesk
Common Freshdesk Workflows
Freshdesk in Customer Service Automation
The FlowGat Freshdesk integrator allows you create workflows that can be triggered by events such as new tickets opened or closed, new notes and can also close tickets, update ticket statuses based on information from other applications such as Zendesk, Slack, Microsoft outlook, Trello and 100+ other applications. Freshdesk workflows built in FlowGat can connect with any of the supported applications in FlowGat.
Connect Freshdesk with other apps in FlowGat
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Freshdesk FEATURES IN FLOWGAT
Events are triggers in FlowGat that starts off a workflow process, and the FlowGat processor executes subsequent actions present in the workflow.
Events
- When a new ticket is created in Freshdesk
- When an existing ticket is closed in Freshdesk
- When an existing ticket is updated in Freshdesk
- When a new contact is added in Freshdesk
- When a new note is added to a ticket in Freshdesk
Actions
- Create a new ticket in Freshdesk
- Create a new contact in Freshdesk
- Close an existing ticket in Freshdesk
- Send a reply to an existing ticket in Freshdesk
- Update an existing ticket in Freshdesk
- Update a existing contact in Freshdesk
- Create a new note on a ticket in Freshdesk
Frequently asked questions
With FlowGat, you can design workflows to integrate different applications used in your businesses processes. FlowGat has a simple drag-and-drop interface that allows users to build simple and complex workflows with zero code to automate or streamline their processes end-to-end.
Compared to other products in the market, FlowGat offers you the flexibility of installing on your desktop, on your own on-premise or cloud server or our own servers, making it very affordable for most clients. No more unpredictable monthly costs, or limited automation processes. You only pay for what you use.
Absolutely not! FlowGat was designed to be a workflow designer for everyone. You can build workflow processes that connects 100+ apps supported by FlowGat, and even your own line-of-business application. FlowGat provides you with an intuitive platform to build simple and complex workflows and drive efficiency and greater productivity in your business.
Yes, your data is very secure. FlowGat encrypts all the information it collects for connecting to applications in your workflow. Unlike other products, you can have your own instance of FlowGat which means your data will never leave the walls of your organization.
Yes, absolutely. FlowGat offers various models such IAAS, PAAS , SAAS and on-premise service. You can choose what works best for you based on your specific workflows and business needs.
Contact out technical sales team using the button below for us to understand your specific business needs, provide you with a sandbox if needed and you can start automating.
